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Warranty

Warranty Coverage

LUXIWOOD FURNITURE warrants that all first quality products are free from manufacturing defect and will remain free from such defects during the Warranty Period with proof of purchase.

Warranty Period:

The original purchaser of LUXIWOOD FURNITURE is protected against defective workmanship for a period of ONE (1) year from the date of invoice, and FIVE (5) years of structure warranty. If the furniture proves defective, LUXIWOOD FURNITURE will replace or repair it, at our option and free of charge, provided it is returned promptly as directed, freight charges prepaid.

As the solid timbers in our range are natural products, they may expand and contract due to varying temperature and environmental conditions. This may cause a small hairline crack and bend that will not affect its structural integrity. This is normal and not considered a fault or flaw, rather, it is a unique and beautiful characteristic. 

  • This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply to unauthorized repairs. In the event of any apparent damages to the furniture, customer must take the furniture out of service immediately.
  • No warranty coverage is provided for impact damage, normal wear and tear, indentions, scratches, and surface damage caused by failure to protect and maintain furniture properly.
  • No warranty coverage is provided for variations in color, grain or markings which are ordinary to natural products, or which develop over time because of natural processes such as exposure to sunlight.
  • No warranty coverage is provided for furniture that has been places outdoors or exposed to the elements.

 LUXIWOOD FURNITURE’S interior products are designed and manufactured for indoor/interior use only.

Any item requiring replacement due to wear and tear will be at the purchaser’s expense.

Custom Made and Made to order Items – Refund Policy

Buyer has the responsibilities to ensure all made to order and customized items are what they are after. We do not offer a refund for made to order and customized items due to change of mind.

 Upholstery warranty

Upholstery warranty covers workmanship issue on stitching, damage arising from abnormal use, no proper maintenance and colour fading from sunlight.