Refund Policy

Refunds/ Exchanges/ Returns 

Customers are asked to choose carefully as no refunds, exchanges or credits will be given unless goods are faulty.

luxiwood Furniture reserves the right not to accept refunds and exchanges, subject to the return of faulty products or any other
product as defined in the Trade Practices Act (1974).
Strictly no refunds/ returns/ exchanges on made to measure goods.
Strictly no refunds/ returns/ exchanges on “sale”, “as is” or “display” items.
Any claims must be made within 14 days of purchase and/ or receipt of goods.
Items orders with the product description “custom” cannot be returned for credit or exchange as they are custom made or specially ordered to the purchase’s specifications.
Luxiwood Furniture will not be responsible for ensuring that the products are suitable for a particular purpose unless it is selfevident or is made known to us.
Luxiwood Furniture will not accept responsibility on measurements supplied by customers and/or third party contractors.
Freight charges for returned goods shall not be accepted by Luxiwood Furniture unless authorized.
Acceptance of goods returned does not signify any agreement by Luxiwood Furniture or their representatives for a refund, exchange or credit. 

Order alteration and cancellation charges 

Requesting changes to an order, once already confirmed will need to be put forward in writing and is subject to approval. / Cancellation of an order once in production will incur a 50% charge (ie. loss of deposit).
Made to measure goods carry a 50% cancellation charge (ie. loss of deposit). If the order is cancelled after production is completed, a 100% cancellation charge applies.